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Frequently Asked Questions
We strive in delivering the ultimate customer experience every time you shop with us. If you have any questions regarding products that you would like answered before you click “purchase” please feel free to email firstname.lastname@example.org and we will answer your questions as quickly as possible!
How do I care for my mat?
Love your mat and it will love you. Keep out of direct sunlight and dry after each use. We recommend cleaning with a damp cloth using a water, vinegar, tea tree and peppermint oil based cleaning solution. We love to add a hint of lavender to soothe the mind during a practice.
Hand wash (NO BLEACH) in cold water or front load machine wash on delicate/hand wash cycle in cold water.
Hang to dry (DO NOT PUT IN DRYER)
How long does order processing and delivery take?
Processing is normally completed within 24 hours, and a maximum of 48 hours (however during peak periods such as Christmas time this may be slightly longer).
You'll usually receive your order in 1 to 3 business days for metro areas, and 3 to 5 days elsewhere. (We ship first thing in the morning, Monday to Friday.) If you order your yoga mat in Sydney, Melbourne or Brisbane you'll usually receive it within 2 to 3 days – please allow a day or two extra for other locations or regional areas.
Your package will be sent via Australia Post.
What payment options do I have?
We accept PayPal, Visa, MasterCard and AMEX
Where does Yoga Mat Co. ship from?
Yoga Mat Co. is based in Melbourne, Victoria, Australia.
Shipping to New Zealand is $15.00
For international shipping please contact us via email at email@example.com
Yes, we do accept returns and exchanges. For more information on our returns policy, please view our Returns and Exchanges Policy here. Please note that we do not accept returns or exchanges on any sale items.
Are your mats suitable for heated practices?
Yes! Our mats are perfect for all styles of yoga including Bikram and Hot Yoga. The more you sweat the gripper our mat gets.
After a sweaty class, spritz with some water and hang to dry or loosely roll up for travel, then hang to dry!
Where are your mats made of and where are they made?
Our mats are manufactured in China and are eco-friendly, biodegradable, recyclable 100% natural tree rubber and we use water based inks for the beautiful designs.
Does Yoga Mat Co. Wholesale?
Do you love our Yoga Mat Co. products and would like to stock our mats in your studio or shop?